Shipping Policy
Effective Date: July 31, 2026
Thank you for shopping with Harmony Haven Warriors. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Most Harmony Haven Warriors products are made to order through our trusted print-on-demand fulfillment partner, Printful.
Production time is separate from shipping time. Most orders are prepared for shipment within approximately 2–5 business days, although production may take longer during holidays, periods of high demand, or circumstances outside our control.
2. Shipping Rates
We offer free standard shipping on eligible United States orders of $75 or more, calculated after discounts and before applicable taxes.
Shipping charges for orders below $75 will be displayed during checkout before payment is submitted.
Free-shipping offers may be changed, suspended, or limited at any time, but changes will not affect orders already placed.
3. Delivery Estimates
Estimated delivery dates may be shown during checkout or provided after an order ships.
Delivery estimates include:
Production time
Carrier transit time
The customer’s delivery location
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, high order volume, customs processing, or other circumstances outside our reasonable control.
Online sellers must have a reasonable basis for any promised shipping timeframe and must notify customers of significant delays when required.
4. Tracking Information
When tracking information becomes available, it may be sent to the email address provided during checkout.
Tracking information can sometimes take time to update after a shipping label is created.
5. Multiple Packages
Some orders may arrive in more than one package because products may be fulfilled at different facilities or packaged separately for protection.
Customers will not be charged additional shipping simply because an order arrives in separate packages unless clearly disclosed before purchase.
6. Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
Please contact us immediately if you notice an address error. We may be able to update the address while an order is still being fulfilled, but addresses generally cannot be changed after an order has shipped.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.
7. Lost, Delayed, or Missing Packages
If tracking shows unusual delays or a package appears to be missing, contact us at:
Please include:
Your name
Order number
Shipping address
A brief description of the problem
Problems involving lost packages should be reported as soon as possible. Printful generally requires lost-package or quality claims to be submitted within 30 days of the estimated delivery date or actual delivery date, depending on the issue.
8. Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Contact us if the package still cannot be found.
We will review the situation and assist where reasonably possible, but replacement or refund eligibility will depend on the carrier’s findings and the circumstances of the delivery.
9. International Shipping
International availability, rates, taxes, customs fees, and delivery times may vary by destination.
Customers are responsible for any customs duties, import taxes, or fees charged by their country unless those charges were collected during checkout.
International orders may experience customs delays outside our control.
10. Shipping Delays
If we learn that an order cannot ship within the timeframe originally communicated, we will provide updated information and, where required, allow the customer to agree to the delay or cancel the unshipped order for a refund.
11. Contact Us
Questions regarding shipping may be directed to:
Harmony Haven Warriors
Email: hhw@harmonyhavenwarriors.shop
Website: harmonyhavenwarriors.shop